Impact

The HA program predominantly operates within ZSFG at two outpatient clinics, the Children’s Health Center and the Family Health Center, addressing healthcare barriers by focusing on social determinants of health and resource access.

In March 2020, the program underwent a transition to remote-only service delivery due to COVID-19 pandemic lockdowns. Subsequently, in April 2023, the program resumed in-person services, adopting a hybrid method.

Since July 2016, the Health Advocates have served over 7,236 patients!

Impact Metrics: October 1, 2022 – October 1, 2023

HA patients are mostly children in Spanish-speaking households who are struggling with food access and housing.

Patient Utilization Metrics

Total number of patients referred: 1233
Total number of patients who haven’t been reached or declined assistance: 205
Total number of patients who wanted assistance: 1028
Connection Rate (patients referred who were contacted): 83%
In-person Connections (starting 3/2023, average ~5 hours/week ): 72

All Identified Needs of Patients

(n= 1028 patients wanting HA assistance)

Food for today (or in general): 618 (60%)

Paying Utility Bills: 130 (12.60%)

Childcare/Daycare: 261 (25.30%)

Problems with current housing: 575 (55.90%)

Transportation: 106 (10.30%)

Having no health insurance: 55 (5.30%)

Legal Issues: 102 (9.90%)

Employment Concerns: 95( 9.20%)

Financial Services: 236 (22.90%)

Other Metrics
Number of volunteers: 66
Shifts worked total: 858
Hours logged by volunteers: 3,432
Total number of calls made: 3063
Average calls per shift (attempts at patient contact per shift): 15.7